Cancellation and Refund Policy

About this policy

This policy describes the free enquiry stage and how booking-specific terms must be provided by XHULJANO HASHO, carrying on business as CARE BRIDGE, an Ontario sole proprietorship. Contact: contact@care-bridge.ca | +1 (416) 768-8186 | 6 Bexhill Court, Toronto, Ontario, M9A 3A8, Canada.

Free enquiries and reviews

The initial case review, clinic recommendation and estimate are free. You may stop at this stage without owing a fee. If the clinic declines your case at the preliminary review stage, there is no review charge. Nothing is reserved or paid merely because you submit an enquiry. Booking requires your written approval.

The coordination support advertised on our About page is provided without a separate charge. This does not include free treatment, flights, accommodation or other purchased services.

Before a paid booking

The written proposal and supplier terms must identify the supplier and payment recipient, currency, total or calculation method, taxes, inclusions, deposit if any, balance date, cancellation deadlines, refund calculation, rescheduling and no-show rules, and refund method and processing time. Those terms must be provided before payment or a binding booking. This policy does not introduce an undisclosed deposit, fee, deadline or blanket non-refundable condition.

Cancellation and changes

To cancel or request a change, email contact@care-bridge.ca and identify the booking and requested change. If you booked directly with a supplier, notify that supplier using the method required by its contract as well. Keep a copy of your notice. We help communicate the request; the applicable agreement and law determine any charge or refund.

Clinic changes, unsuitability and travel costs

If a clinic cancels, changes treatment, or determines at an in-person examination that you are unsuitable, obtain the clinic's explanation and written options. Whether a paid deposit or unused service is refundable depends on the agreed terms and mandatory law. A clinical decision does not automatically cancel airline or hotel charges. Ask for these scenarios to be addressed before booking travel.

For delays or events outside the parties' control, the relevant supplier terms and legal rights continue to apply. Unapproved replacement services or additional charges are not automatically accepted.

Statutory rights and complaints

Nothing limits mandatory cancellation, refund or consumer rights. Contact us if you dispute a charge or believe a supplier has not applied the agreed terms. This policy is not a substitute for the booking-specific disclosures required before a paid transaction.