Privacy Policy

Who is responsible

CareBridge is operated by XHULJANO HASHO, carrying on business as CARE BRIDGE, an Ontario sole proprietorship. Ontario Business Identification Number: 1001612858. Privacy questions, access requests and complaints may be addressed to the proprietor through contact@care-bridge.ca | +1 (416) 768-8186 | 6 Bexhill Court, Toronto, Ontario, M9A 3A8, Canada.

Information you give us

The consultation form requests your name, email address, telephone number, location, treatment interests, preferred travel timing and any message you choose to provide. It also submits the page URL and location components, including Canada as the country. We use enquiry information to respond, discuss coordination options and arrange the requested review. Do not put payment card details, identity documents or detailed clinical records in the general enquiry form or public chat.

If you proceed with a clinic review, relevant photographs, scans, health history and correspondence may be needed. We explain the proposed recipient and purpose and obtain the required express consent before collecting or sharing sensitive information. The clinic makes clinical decisions; CareBridge facilitates communication.

Clinics and purposes of sharing

Our publicly listed partners are Brianza Dent and Eteris Clinic Day Hospital in Tirana, Albania. Information relevant to your requested review is shared with the clinic identified for your case, subject to the necessary consent. Listing both partners does not mean that every enquiry is sent to both. Clinic photographs supplied for review are used for that purpose, not automatically for advertising or public galleries.

The treating clinic may maintain independent clinical records under its own legal obligations. Ask for its privacy notice and clinical consent documents before treatment. Service providers supporting website delivery, communications and enquiry handling may process information for those functions. We disclose information where lawfully required and do not treat acceptance of website Terms as permission for unrelated sensitive-data uses.

Website, chat and font services

The website uses Zoho SalesIQ for live chat and visitor-support functionality. The browser connects to salesiq.zohopublic.eu and static.zohocdn.com. This exposes connection information such as IP address, browser details and requested page/widget information to the service. If you use chat, the information you enter is processed to support that conversation. Cookies and local storage support the widget, security and preferences; see our Cookie Policy for the observed inventory and controls.

The site loads Google Fonts through fonts.googleapis.com and fonts.gstatic.com. Your browser sends requests and connection information to Google to obtain the fonts. A font request is distinct from an advertising cookie.

The enquiry form is configured to send its submission to a CareBridge website endpoint. This browser-visible destination does not identify every internal recipient or processor. Contact us if you need details of the service providers handling your request before supplying sensitive information.

International handling

Clinical information sent to our partner clinics is handled in Albania. Zoho's observed widget endpoint uses its European domain; that domain alone does not establish every location in which information may be stored, accessed or supported. Google and other service providers may operate internationally. Information handled outside Canada may be subject to local law and lawful access by public authorities, and protections may differ from those in Canada. Contact us for details relevant to your proposed disclosure.

Communications and your choices

We use your contact details to respond to your request and facilitate the coordination you ask for. A consultation enquiry is not a subscription to promotional messages. Where marketing is offered, the required permission is obtained separately and messages provide an unsubscribe method.

If you choose WhatsApp or email, those services have their own privacy and security practices. Before sending detailed records, ask us for an appropriate transfer method. Withdrawing consent may limit the review or coordination we can arrange; we explain the effect. Withdrawal does not undo lawful prior disclosures or override a clinic's legal recordkeeping duties.

Retention and protection

Information should be retained only for as long as reasonably necessary for the identified purpose, requested coordination, complaint handling or applicable legal obligations. We assess removal requests in that context. You may ask us to remove photographs supplied for review; if a legal restriction prevents removal, we explain it and distinguish our records from the clinic's records. We do not promise a fixed retention period that has not been established for the relevant record category.

Access and handling must be limited to authorized purposes and protected with measures appropriate to the sensitivity of the information. No online service or communication channel can guarantee absolute security. Contact us if you believe information has been misdirected or accessed improperly.

Access, correction and complaints

You may contact the proprietor to request access or correction, withdraw consent, ask about recipients or retention, or raise a privacy concern. We may need proportionate identity verification. Requests are handled within applicable legal deadlines and subject to lawful exceptions. You may also contact the Office of the Privacy Commissioner of Canada or another competent privacy authority.

Children and changes

Our standard enquiry service is intended for adults. Contact us before providing information about a child or acting for someone else so that authority and consent can be addressed. We date policy updates and provide additional notice or seek consent where required. Updating this policy does not itself authorize a new purpose for previously collected sensitive information.